Title Asst Manager-Vistara Airlines
Categories Ground Staff
Location New Delhi
Job Information

Job Description

Principal Accountabilities and Responsibilities 
      • Inflight Service Development 

      – Develop procedures and guidelines for the safe operations of aircraft equipment including seats, lavatories, galley equipment and IFE system

       – Design crews workflow and procedures for our inflight services and product offerings
                     – Collaborate with relevant departments on the service and safety training of crew
                     – Track and monitor competitors, industry best practices and customer trends
  • Service Performance and Documentation

– Prepare and maintain cabin crew operations manual, which cover service processes and procedures

– Develop and update inflight announcements and sales procedures
– Investigate and analyse service/product feedback from passengers and crew
– Oversee the dissemination of service and safety procedures, and subsequent revisions
  • Safety Management

– Ensure that all inflight services & procedures are safe and comply with all regulatory requirements

– Investigate and report on any safety-related incidents, lapses or feedback
– Ensure dissemination of learning points from all safety incidents and lapses
Reporting Structure

The job-holder reports to the Head Cabin Crew
Desired Candidate Profile

Education-

UG: Any Graduate – Any Specialization

PG:Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate:Doctorate Not Required

      – Graduate degree from a recognised university
      – Extensive cabin crew operational and service development experience, including preparation of crew procedure manuals
      – Ability to collaborate with other members in cross-functional teams
      – Able to multi-task within timelines and willing to carry out work assignments in both office and operational settings
      – Strong written and oral communication skills
             – Strong IT skills including full suite of MS Office applications
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