Title Customer Service Assistant
Categories Ground Staff
Salary As per Industry
Location Delhi, Jaipur, Udaipur, Jodhpur, Amritsar, Lucknow, Dehradun, Varanasi, Srinagar, Chandigarh
Job Information

Eligibility Criteria:

  • Age – Below 25 years
  • Marital status – Unmarried
  • Education – Graduation from a recognized university
  • Should be willing to work in shifts
  • Well groomed
  • Fresher or 1 to 2 years of experience in similar industry


Job Profile

  • Provide efficient guest service and optimize revenue.
  • Perform various customer service functions at the airport (check- in / boarding gate and ramp)
  • Perform allocation assigned as per the roster.
  • Check status of all flights including catering uplift and adjust as required.
  • Handle special situations and conditions. eg. – Flight disruption / cancellation / overbooking.
  • Carry-out the upgrades according to the guidelines in respect of overbooking.
  • Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
  • Ensure safe / efficient operation of all activities at the Airport.
  • Ensure all ground handling activities are conducted as per Airline standards and policies.
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