Flights Delay-Air Traveller Passenger Rights-2019

Flights Delay-Air Traveller Passenger Rights-2019

Air Travelers are increasing rapidly in India. The growth of Air Travelers in India is almost 17% annually which is highest in the World. If you are traveling by Air, You need to know your rights. If you know rules, regulations and your rights, you can have a better experience of your air travel. Everybody hates waiting, specially when you are traveling by Air, You really need to reach your destination quickly. Be a smart traveler and following is the walk through Flight Delay Passenger Rights :

Flight Delay Passenger Rights

1. In Case of Flight Delays :

Scenario A. Following are only applicable if you have checked in on time and airline is expecting delay :

Case 1:2 Hours or more if flight block time is upto 2.5 Hours

Case 2 :3 Hours or more if flight block time is between 2.5 to 5 Hours

Case 3 : 4 Hours or more if flight block time is more than 5 hours

Your Rights: You should be offered free of charge meals and refreshments in relation to waiting time.

Scenario B. If your domestic flight is expected to be delayed by more than 6 hours

Provided :

Rescheduled time should be communicated to you more than 24 hours prior to original scheduled departure time.

Your Rights :

• The airline shall offer an option of either and alternate flight within a period of 6 hours or full refund of ticket to you.

Scenario C

If you are well communicated at least 24 hours before departure that

1. If delay is more than 24 hours
2. If delay is more than 6 hours (Flight Scheduled departure between 8 PM to 3 AM

Your Rights

Free Hotel Accommodation in 4 or 5 Star Hotel, Ground Transportation To and Fro from Airport and Dinner

DGCA  & Ministry of Civil Aviation has made the above rules considering Flight Delay Passenger Rights and duties of Airlines in India.

The complete set of rules could be found in DGCA Section 3, Part M

All the Traveller should download the following image for quick reference or you can bookmark this page as flight delay :

Important 

Airlines would not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other causes that are beyond the control of the airline but which affect their ability to operate flights on schedule.

No financial compensation shall be payable to passengers who have not provided adequate contact information (email id or a phone number) at the time of making booking or when the ticket for firm travel on the selected flight is issued. Airlines shall require travel agents to provide that information to the airline for operational purposes only. In respect of such passengers the airlines will either refund the ticket prices or make reasonable endeavour to make alternate travel arrangements as per the choice of the passengers. Additionally, in respect of such passengers who elect to travel to their destination on an alternate flight, the airline shall provide them with reasonable facilities during the period that they are required to wait at the airport for the alternate flights

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