Scoot Airlines Showed Swift Response for Passengers Missing Amritsar-Singapore Flight on Jan 18: DGCA

The Directorate General of Civil Aviation (DGCA) on Saturday announced that the low-cost subsidiary of Singapore Airlines, Scoot, had acted promptly regarding many passengers who missed their Amritsar-Singapore flight due to a rescheduling of departure timing on January 18. The timing of the flight was changed due to the foggy conditions at the Amritsar airport.

The DGCA said that it had asked for a report from Scoot regarding the incident and that the airline had looked after the affected passengers, appreciating their prompt response. The passengers were given the option to rebook free on another flight within 14 days, receive a 120 percent refund in form of vouchers, or receive a 100 percent refund by mode of payment.

On January 19, Scoot apologized for the inconvenience and said it was working to provide affected customers with the necessary assistance. They said they had notified the affected passengers in advance of the departure time change through email and/or SMS, wherever possible based on the contact details provided.

The incident highlights the importance of remaining aware of travel schedules and alerting customers of any change in plans. It also serves as an example of how companies can respond appropriately and promptly to customer issues, helping to maintain customer satisfaction. The DGCA’s statement demonstrating Scoot’s prompt response should be appreciated and may hopefully encourage similar responses from other companies.